The smarter way to serve hotels and lounges.
Guests browse menus, place orders and request services from their phones while staff receive clear digital orders in one workflow.
Grand Palm Hotel
ROOM 208
Easy for guests
Order without calling or waving.
Efficient for staff
Orders arrive clearly and instantly.
Direct payment
Bank transfer to your business account.
Better visibility
Digital records and management insight.
The problem today
Traditional hospitality service creates avoidable friction.
Intercom issues
Faulty phones, extension problems and unanswered calls can interrupt the guest experience.
Maintenance burden
Intercom phones, cables and extensions need ongoing troubleshooting and repairs.
Waiting for a waiter
In busy lounges, customers may wait simply because staff have not noticed them yet.
Manual order handling
Requests can be misunderstood, delayed or forgotten when passed verbally between staff.
How the hospitality flow works
A simple digital flow that keeps the hotel or lounge in control.
Scan
Guest scans the room or table QR code.
Browse
Kitchen, Bar and Services are available from the guest's phone.
Pay
Guest pays directly to the venue's designated bank account.
Receive
Staff receives the order through the hospitality dashboard.
Fulfil
The right team prepares and delivers the order or service.
Your revenue goes directly to your account.
The customer pays by bank transfer to the hotel or lounge bank account — not to a HAIDWARE receiving account.
Where the hospitality device fits best
- Hotels and guest houses
- Lounges and bars
- Restaurants and table service venues
- Room service workflows
- Event spaces and private bookings
Less friction, more control
- No app download required
- Faster ordering from the guest phone
- Clear digital order handling for staff
- Direct transfer into the venue account
- Improved service visibility and records
Grand Palm Hotel
Rooms, tables and services controlled from one screen.
From QR scan to fulfilment.
Guests browse menus and place requests, while staff receive and fulfil orders through the hospitality workflow.
Ready for the hotel, lounge or restaurant floor?
Use the preview layout as the hospitality-facing standard, while keeping the same Haidware template, palette and ordering flow.
Open Payment Setup